TERMS AND CONDITION

When you place an order with us, you are deemed to have accepted the Terms and Conditions set out below. Please read this page carefully as it contains important information. All products supplied by VILLAVERDE LTD comply with current EC European Standards. The terms and conditions set out below do not affect your statutory rights.
Quotations are valid for a 1-week period only.

Orders may be placed by phone, post or email. All orders must be made or confirmed by the customer in writing and are subject to our terms and conditions. It is the client responsibility to identify any specific requirements to VILLAVERDE LTD  in writing at the time of placing the order. Once full payment has been made, an invoice including specific wiring and customisation instructions will be sent to the customer either via an email or by post. Please read and check the contents of your invoice carefully. If you consider there to be any errors on your paid invoice, you must notify us in writing within 5 working days from the date of payment. Express orders may be possible at VILLAVERDE’s discretion. Please note that your goods for shipment may be crated or of a large scale.

For all VILLAVERDE orders, it is the client’s responsibility to notify VILLAVERDE in writing prior to payment, if shipping documentation such as Certificate of origin/Packing list are required by customs at the final destination. Please be aware that fees are applicable for Certificate of origin, the fee varies from country to country.

VILLAVERDE  accepts all major credit cards and Bank Transfers . All prices on the VILLAVERDE website are with VAT.

DESIGN STUDIO SERVICES: Technical drawings supplied to clients are chargeable at £100,00 plus VAT per drawing.

VILLAVERDE LTD  makes every effort to deliver within the scheduled production time frame. VILLAVERDE LTD  cannot be held responsible for delays due to circumstances beyond our control. (e.g. shipping companies). VILLAVERDE LTD has a right to reject, refuse or amend an order with no liability where a design would breach health and safety regulations.

VILLAVERDE LTD  does not provide a delivery service, but can arrange independent shipping on behalf of the client. The client’s chosen method of transportation is solely their responsibility. Shipping costs vary depending on size, weight and fragility of items purchased. All packing, shipping and insurance charges are the client’s responsibility. The client’s courier should provide the necessary insurance to cover the order. A signature from the client’s chosen courier upon collection confirms that they have received the goods in perfect condition. Boxes will be labelled in accordance to the client instructions. VILLAVERDE LTD cannot be held responsible for damage to items once they leave our premises. A full delivery address must be confirmed in writing. If the delivery address changes, it is the client’s responsibility to communicate the change in writing. VILLAVERDE LTD will then need to obtain an updated delivery quotation from an independent shipping company and amend all necessary paperwork. International clients are responsible for payment of their country’s customs duty/TAX.

The customer is responsible for unpacking and inspecting the goods immediately on receipt and shall inform VILLAVERDE LTD of any defects or discrepancies, a written notice to VILLAVERDE LTD is required within 3 days of the delivery acceptance. If the customer fails to give such notice they shall be deemed to have accepted the goods. VILLAVERDE LTD will not accept any subsequent claims for damage or shortages which are made at a later date. Glass goods are vacuum packed and should not be opened by shipping companies. All products are handmade in Italy per client per order, therefore natural variances may occur. Colour may vary due to the process of hand blown Glass, hand painted metal and wood. Natural variances may occur due to leather being a natural organic material. Actual colours may vary from the colour on your screen due to monitor colour restrictions, therefore colour finishes shown online are intended as a guide only. Please contact our London showroom for further assistance.

VILLAVERDE LTD does not provide an installation service, the client is responsible for choosing a qualified independent electrician to install their products. Should your product need to be assembled, instructions will be provided. Please make sure the doors/windows of the property are an adequate size to accommodate the size of your product. If additional chain and flex is required, this must be specified at the time of order, extra charges will apply. Lightbulbs are not supplied, it is the client responsibility to identify and source any specific lightbulbs which may be required before installation. VILLAVERDE LTD does not provide ceiling hooks for any suspended light fixtures, the client or their fitter is responsible for purchasing suitable hooks for the weight of the product indicated on the invoice. If UL certification is required, please enquire for further information.

As stated in quotations and paid invoices, all ordered products are custom/handmade to the client’s specifications per transaction and cannot be exchanged or returned. Unfortunately you will not be able to cancel an order once it is made. All products are handmade therefore variation in colour and size may occur.

VILLAVERDE LTD lighting products are dimmable and also suitable for LED bulbs, which are not provided.

VILLAVERDE LTD  advise LED bulbs to be used on all products sold with shades.

All wiring requests for countries outside UK should be confirmed in writing at the time of placing the order.

USA Regulations may affect the Design.

Clients will be contacted once their order is ready in Italy, an email confirmation is required in order to proceed with shipment to the final destination. VILLAVERDE LTD will then notify the client once their goods have been shipped. Please do notify us in writing should you require  to hold your goods for a longer period of time.